Wellesley Women's Care

How to reach us? We have options for you!

If at any time, you feel you are having a MEDICAL EMERGENCY, CALL 911.

Labor questions or Emergent Concerns for all patient's:

• During business hours 8:30am - 5:00pm    Monday - Friday
  Phone 617-965-7800 option 1 This is our emergency line.
• Afterhours, every night, weekend, holidays, snow emergencies or staff meetings
  Phone 617-965-7800 option 1

You will be connected to our NIGHT TRIAGE NURSE voice mail box.

Please clearly leave your name, date of birth, best telephone number and a brief description for your call.

Leaving this message will page her and she will return your call within 15 minutes.

**In the rare event that you are not able to reach us (ie local power outage), for labor or an emergency only, call the main number of NWH, 617-243-6000 to have the MD for WWC paged.

Non-Urgent Needs:

We ask that you do not leave a voicemail and a Patient Gateway message for the same issue, this may lead to a delay in response time.

Patient Gateway:

PLEASE utilize the Patient Gateway Portal to reach us for your NON-URGENT issues, scheduling appointments, billing, routine questions.

By Phone:

Routine clinical questions

Our daytime triage team of nurses, Denise and Melissa, are responding to your messages Monday – Friday, 8:30-4:30. Your messages left after 4:30pm will be returned the next business day. 
Phone 617-965-7800 option 2

Appointments and Inquiries

For routine inquiries including prescription refill requests and appointment scheduling,
Phone 617-965-7800 option 3

Billing

For all your Wellesley Women’s Care billing inquiries
Phone  617-965-4120  or 617-965-7800 option 5

For all MGB / NWH Billing inquiries

Phone: 617-726-3884
Email: patient billing @partners.org

 

Helpful tips:

• We do ask that you do not use our emergency line to "get through" to the office this will delay urgent care to a patient in need
• Do not send duplicate messages via different modes ( a voice mail AND a patient gateway) of contact as this will take time away from your needs and those of others.
• If you have requested a call from us, please answer a call from an "UNKNOWN CALLER" as our nursing team may be working remotely.